For standard shipping please allow up to 2-5 Business Days for your parcel to arrive.

For express shipping please allow 1-3 Business Days for you parcel to arrive.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

If you have any questions or need assistance, our customer support team is here to help. You can reach us by sending an email to info@muzaofficial.com.au or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact us on info@muzaofficial.com.au.

At MUZA OFFICIAL, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can exchange it within 7 days of receiving it or receive a credit note (valid from 6 months from date of issue). Please make sure the items are in their original condition with all tags attached. For more details, please refer to our Return Policy.

Please make sure items are returned in original condition with all original garment tags attached within 7 days of delivery. Please email us your order number, what you would like to return and if you are choosing to exchange or receive a credit note at info@muzaofficial.com.au.

Sadly, we cannot facilitate exchanges via our website. However, once the item has been returned and approved, we will then send you a credit note so you can make a purchase.

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account.

When a gift card is purchased online or issued from a return, a digital copy will be emailed to the email address provided as the 'Recipient email'. Gift cards are valid for a term of 6 months from the date of issue. Gift vouchers purchased on the AU website are in AUD only. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. MUZA OFFICIAL shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card.

Unfortunately no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact info@muzaofficial.com.au

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Adding a garment to your online shopping cart does not reserve the item. If you do not wish to miss out please proceed with payment to secure your styles.

Our size guide can be found on each product page. If you would like further advice on sizing please contact info@muzaofficial.com.au

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at info@muzaofficial.com.au to have another confirmation sent.